Returns & Refunds: Terms and Conditions

1. Eligibility for Return

1.1 Customers may initiate a return request within seven (7) days from the date of delivery of the product.
1.2 The Company permits the return of used skincare products, subject to the following conditions:
* At least 50% of the product must remain in the original container.

* The product must be returned in its original packaging, including outer cartons, labels, and accessories.

* The product must not be intentionally damaged, diluted, altered, or tampered with.

1.3 Returns are accepted under the following circumstances:
* The product was found to be unsuitable for the Customer’s skin or did not meet expectations.

* The Customer received a damaged, leaking, defective, or incorrect product.

* The product exhibited any quality concerns attributable to the Company.

1.4 Products returned after the expiry of the 7-day return window shall not be eligible for return under any circumstances.

2. Non-Eligible Returns

2.1 The Company reserves the right to reject return requests if:
* The product is completely used or empty,

* The quantity remaining is insufficient for inspection,

* The returned item shows signs of misuse, mishandling, or deliberate damage,

* The product was purchased under final sale, clearance, or non-returnable categories explicitly mentioned at the time of purchase.


3. Return Request Procedure

3.1 To initiate a return, the Customer must raise a request through our official support channel or WhatsApp - 629016198 or order dashboard within the stipulated period.
3.2 The Customer shall provide:
* Order ID and proof of purchase,

* Clear photographs/videos of the product to demonstrate remaining quantity and any defect/damage,

* A brief reason for return.

3.3 The Company may approve or reject the request at its sole discretion after verification.
3.4 Upon approval, the Company will arrange for a reverse pickup, subject to serviceability at the Customer’s PIN code.

4. Inspection & Approval

4.1 All returned products undergo a quality check upon receipt at our facility.
4.2 Refunds or replacements shall be processed only after the product has passed the inspection criteria listed in Clause 1 and 2.
4.3 The Company reserves the right to offer:
* A full refund,

* A partial refund (based on remaining product quantity and condition),

* A replacement product, or

* Store credit, at its discretion.


5. Refund Timelines & Method

5.1 Approved refunds shall be processed within three (3) to five (5) business days from the date of inspection.
5.2 Refunds for prepaid orders will be credited to the original mode of payment.
5.3 Refunds for Cash-on-Delivery (COD) orders will be issued via bank transfer or UPI, as cash refunds are not permitted.

6. Liability Limitation

6.1 The Company shall not be liable for:
* Delays in return pickup attributable to logistics partners,

* Damages occurring after product delivery due to Customer negligence,

* The Customer’s individual allergic reactions or sensitivities, beyond the scope of this Policy.

6.2 The Company’s total liability under this Policy shall not exceed the value of the product purchased.